Frequently Asked Questions (FAQs)
Q: How are the meals served?
A: Meals are served buffet style, but we don’t just set it up and let guests fend for themselves. Our team will serve all hot items on the buffet, and we provide on-site carving for Prime Rib, Roasts, Brisket, and more. By carving for each individual, it allows guests the opportunity to select their meat the way they prefer it, rather than if it was pre-cut and placed on a tray.
Q: Do you clean up after the meal?
A: Yes. Once all guests are served, we invite them to return to the buffet for additional servings. At this time, members of our team also begin collecting plates and cutlery from the tables for guests who are finished their meal. In the event someone gives up their plate and then decides they would like some more food, they can get a new plate and you are not charged for that.
Q: How do you know how many people to charge us for?
A: When you book your function with us, we ask for the approximate number of guests that you expect to attend. Five days before your function we ask for a guaranteed number, and you are invoiced accordingly.
Q: How long does it take to serve everyone?
A: It takes approximately 30 minutes to serve 150 people.
Q: Do we get to take home any beef that isn’t served?
A: The dinners are offered as “all you can eat” and your guests can go up to the buffet line as often as they want. Once we have served all guests, we invite anyone to return for additional servings. When it becomes clear guests are finished, we consult with you and get permission to close the buffet line and take it away. At this point, any remaining food is taken with us. The only exception to this is if, for some reason, the total expected attendance wasn’t reached, we will leave you food to compensate for that number; after all, you are paying for it.
Q: Are there any additional charges for staff to serve and clean up?
A: No. All staff are included in the price of the meal.
Q: How are your staff attired?
A: Our team will be easy to spot in our custom mechanic shirts and aprons which are branded with our logo.
Q: Are gratuities and GST included in your menu prices?
A: No. Gratuities and GST are in addition to the menu prices. Gratuities are shared by the staff serving you, as well as the people who prepare the food and clean up.
Q: How much are gratuities?
A: Gratuities are 15%. They are added as a separate item on your invoice before GST and are tax exempt.
Q: How much do you charge for children?
A: Children under 9 years old receive 25% off Beef on a Kaiser, and 50% off all other dinners. Children 9 years and older are charged full price.
Q: Do you offer alternatives for people with dietary restrictions (Vegetarian, Vegan, Gluten-Free)?
A: Yes! For guests that don’t eat meat we can provide a portion of Vegetarian Lasagna and for vegans we offer BBQ Jackfruit as a substitute for the main dish. We also provide gluten-free buns and can accommodate dairy restrictions. For these individuals, all other accompaniments would remain the same. If you or one of your guests have dietary concerns, please reach out to us so we can discuss alternatives.
Q: Is a deposit required to make a booking?
A: Yes. A deposit is required to confirm your booking and is deducted from your final payment.
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